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Risk in Context Podcast: Global wildfire frequency requires updated crisis management and claims strategies

Catastrophic wildfires and bushfires have impacted people and businesses in many parts of the world, leading to loss of life, evacuations, and damage or destruction to properties and infrastructure.

Catastrophic wildfires and bushfires have impacted people and businesses in many parts of the world, leading to loss of life, evacuations, and damage or destruction to properties and infrastructure. And even businesses that have not been directly impacted by these fires have experienced significant business interruption, leading to substantial losses.

With many regions around the world at potential risk of wildfire, senior leaders should consider putting a robust crisis management plan and claims strategy in place to guide their preparedness and response, helping them protect their people, their communities, and their properties.

In this episode of Risk in Context, Catherine Osborne, Chief Claims Officer for Marsh's Pacific region, and Fernando Lopes Chaves, Chief Strategy Officer and leader of Marsh’s Advisory in Portugal, discuss the actions that organizations and individuals can take to keep people and properties safe. This episode also features Maggie Carlin, Senior Vice President within Marsh's US Property Practice, who talks about increased difficulties securing coverage for wildfire risk in California. And Mark Hope, Senior Vice President within Guy Carpenter’s North America Peril Advisory, talks about how its Wildfire Risk Score can be helpful in assessing wildfire risk.

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Key takeaways

Prioritize your people’s safety.

Organizations should take a people-first approach and have plans in place to provide support to their employees and, if appropriate, impacted communities.

Understand your insurance coverage and claims processes.

Review your insurance programs to determine which losses may be covered, identify potential exclusions or gaps in coverage, and how best to prepare for potential claims.

Conduct an in-depth valuation exercise.

Quantify the replacement values of your properties and their contents, especially since recent inflation could have led to significant cost increases.

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