Skip to main content

Podcast

Risk in Context Podcast: Evolving work practices bring new risks, impact workers’ compensation

Business leaders delve into the new challenges that organisations are facing and discuss strategies to mitigate these risks.

The COVID-19 pandemic triggered major workplace transformations. Overnight, millions of workers around the world found themselves working remotely and, in the ensuing months, in reconfigured work environments. Although the pandemic is over, many organisations have introduced hybrid work practices that allow certain employees to work remotely at least part of the time. And while this allows for more work-life balance, it has also introduced new risks for employers, ranging from at-home ergonomic injuries with potential compensability challenges to learning gaps and collaboration difficulties.

In this episode of Risk in Context, Dan Aronson, Marsh’s US Casualty Practice Leader, talks to Christine Williams, a managing director in Marsh's Workers' Compensation Center of Excellence, Wendy Thomas, senior vice president and senior claim advisor in Marsh's Cleveland office, and others about the new world of work challenges that organisations are facing and discuss the strategies employers can apply to mitigate these risks.

Apple Podcast Spotify Podcast

Key takeaways

The workplace is transforming

Work is becoming more asynchronous, more transparent, and more deconstructed. This brings new opportunities, but also new risks for employers who need to grapple with these new trends.

No one-size-fits-all approach

While there is no single strategy to address the evolving risks of hybrid work, there are multiple approaches that employers can explore, allowing them to find the right fit for their people, their organisation, and their industry.

Remote work can complicate compensability

Lack of visibility into workers’ remote work setup can lead to workers’ compensation challenges, complicating the determination of compensability. This underscores the importance of communication, clear guidelines, and timely reporting of injuries.

About our speakers

Related insights